Customer Support

Customer Support

We’re here for your order questions, sass emergencies, and anything in between.

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Working hours

Monday to Saturday: 9 AM – 6 PM Sunday: Offline & recharging

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Let’s Chat

Use the contact form below and Team Miss Mafia will get back to you within 1–2 business days. We don’t sleep on your messages—unless it’s Sunday. Then we sleep in.

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Contact form

FAqs

What payment methods do you accept?

We accept all major credit cards and paypal.

When will my order ship?

Once we’ve brewed our coffee and triple-checked your sass level—usually within 2–4 business days.

Custom orders may take a little longer because greatness takes time, darling.

How long does shipping take?

That depends on where you live and how wild the postal gods are feeling.

In general:

  • Domestic: 3–7 business days
  • International: 7–21 business days

Delays can happen, but we’ll keep you in the loop—not ghost you.


Do you offer returns or exchanges?

Short answer: If we messed up - absolutely.

Long answer: Because many items are made-to-order, we don’t do change-of-mind returns. So please double-check your size, spelling, and sass level before checkout.

Can I cancel or modify my order?

Only if you move faster than a group chat with gossip.

Once your order goes into production (which happens quickly), we can’t make changes.

If you catch us in time, we’ll do our best—but no promises once the machines start buzzing.

What if something arrives damaged?

Take a deep breath, snap a photo, and contact us above.

We’ll fix it faster than your ex dodging accountability.

Where are you based?

We’re wherever the drama isn’t. 😉

But seriously—we operate online and ship worldwide from our secure sass bunker.

You might catch us in the wild at pop-ups or events... think Where’s Wally, but with heels and a hustle.

If you see us—snap a pic. If not? Keep your eyes peeled. Empire moves are made quietly.

Oh and one last thing ....

Our favourite phrase? "Bitch, please."

(Works for haters, bad vibes, and any excuse not to shine). If you know, you know. 😏

Ciao Bella! 💋